Product Warranty Policy
At Original EM EV Parts, we stand behind the quality of our products and aim to provide reliable support to our customers. Warranty coverage varies depending on the type of product purchased.
Product Categories & Warranty Period
Non-Electronic Accessories
Customers must inspect items upon delivery to confirm they are in proper condition. If a manufacturing or quality issue is identified, the product may be exchanged within 30 days of delivery.
Products that have been installed, used, or reported after 30 days from delivery will be considered accepted in good condition and will no longer qualify for warranty coverage.
Electronic Products
Electronic items purchased through our official sales channels are covered by a one-year limited warranty from the date of delivery.
Warranty Coverage
If a product is found to be defective due to manufacturing or material faults during the warranty period, we will provide one of the following solutions:
Replacement
A replacement of the same product or a comparable model will be provided at no cost when applicable.
Refund
If replacement is not available or feasible, a partial or full refund may be issued depending on the situation.
Warranty Exclusions
This warranty does not cover damage or issues resulting from:
- Normal wear and tear from regular use.
- Improper use, misuse, accidents, or neglect.
- Unauthorized modifications, repairs, or alterations.
- Failure to follow product instructions or installation guidelines.
- Exposure to extreme conditions or environments.
- Damage caused by natural events such as fire, flooding, or other uncontrollable circumstances.
- Consumable parts subject to regular replacement.
How to Request Warranty Service
When requesting service, please provide:
- Proof of purchase.
- Order number.
- Clear photos showing the issue or defect.
- Incomplete requests may delay processing.
Shipping Policy for Warranty Claims
Warranty claims are handled through product replacement rather than repair.
For products used for more than 180 days, customers may be responsible for the actual shipping cost of the replacement item.
Policy Updates & Additional Information
Original EM EV Parts reserves the right to modify or update this warranty policy at any time without prior notice. The latest version will always be available on our website. Customers are encouraged to review this policy periodically.
This warranty policy is designed to provide fair, transparent, and dependable support while clearly defining coverage terms and responsibilities.
Kind Regards
Original EM EV Parts