Thank you for shopping with Original EM EV Parts. Below you will find important information about order processing, shipping methods, delivery timelines, and related policies.
Order Processing Time
- Orders are typically prepared for shipment within 48 business hours after payment is confirmed.
- Processing may take slightly longer during weekends, holidays, or high order volume periods.
- For certain branded or specialized tools, packaging or labeling adjustments may be required. If anything appears missing from your package, please contact our customer support team for assistance.
Shipping Costs
- Free worldwide shipping is available on orders over $149 USD.
- Some remote or special delivery regions may require an additional shipping fee. If applicable, our support team will contact you before shipment.
- For orders under $149 USD, shipping costs are calculated based on:
- Package weight and dimensions
- Delivery destination
- Selected shipping carrier
If you need an exact shipping quote, please contact our customer service before placing your order.
Delivery Time & Shipping Methods
Most international shipments are delivered within 10–15 business days, depending on destination and shipping method. Delivery times may vary for oversized or custom products.
Available Shipping Options
Express Shipping
- DHL
- UPS
- FedEx
- TNT
Standard Shipping
- EMS
- Registered Mail
- Regional postal carriers
We select the most efficient shipping method based on your location and order details. If you prefer a specific shipping carrier, please include a note with your order.
Shipment Confirmation & Tracking
- Once your order ships, you will receive a confirmation email with your tracking number.
- Tracking details will also be available through your order account when applicable.
- Please ensure our email address is not blocked or filtered so you can receive important shipping updates.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or clearance fees based on your country’s regulations. These charges are the responsibility of the buyer.
Some countries require additional identification for customs clearance, such as:
- Brazil — CPF / CNPJ
- Italy — CF / PEC
- South Korea — Personal Customs Clearance Code (PCCC)
Failure to provide required information may delay delivery.
Delivery Information Requirements
Please provide accurate shipping information, including a valid phone number. Carriers may need to contact you regarding delivery or customs clearance.
Remote Delivery Areas
Deliveries to remote locations may incur an additional shipping surcharge (typically around $38 USD). If your address falls within a remote service zone, we will notify you before shipment.
International Shipping Notice
While we strive to deliver orders within estimated timeframes, international shipping may be affected by:
- Customs processing delays
- Carrier disruptions
- Local regulations
- Weather or unforeseen logistics issues
Delivery times are estimates and cannot be guaranteed.
Shipping Coverage
Most products can be shipped worldwide. However, some carriers may not service certain regions. If shipping restrictions apply to your location, our team will contact you with alternative options.
Need Help?
If you have any shipping questions or need assistance with your order, please contact us: